Team Lead Regional Sales Support (m/f/d)

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be THE sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market.
This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to ‘ACHIEVE MORE'.

Supporting Management & Strategic Implementation
Supporting the Sales & Alliance Manager Commercial in implementing operational measures and strategic initiatives, as well as ensuring efficient processes within the area of responsibility.

Team Leadership & Development
Providing technical and operational leadership for the SSC team in the region, identifying development opportunities, and continuously fostering skills and performance.

Order-to-Cash Process & Interface Coordination
Managing the entire order-to-cash process—from order entry through invoicing to on-time delivery—in close coordination with Supply Chain, Quality, and Logistics to ensure high service quality.

Customer, Data & Document Management
Responsibility for maintaining customer accounts and master data in SAP, processing returns, and creating and verifying shipping and billing documents.

KPI Management & Performance Management
Ensuring compliance with defined KPIs, particularly regarding delivery times, invoicing, partner satisfaction, and revenue and profit targets.

Process Optimization & Continuous Improvement
Identifying opportunities for optimization and actively developing processes and workflows to increase efficiency and quality.

Academic Background/Vocational Training + Professional Experience
Completed commercial training or a degree (e.g., Bachelor's). At least 2–4 years of relevant professional experience, ideally in the pharmaceutical distribution sector or comparable industries.

Work Style & Communication
Strong results-oriented mindset and a proactive, independent work style with excellent execution skills. Confident handling of complex work environments and the ability to identify opportunities for optimization and implement them effectively.

Leadership Skills & Team Responsibility
Ability to lead and manage a team, as well as to motivate and develop employees.

Technical and Language Skills
Proficient in MS Office and SAP, combined with a strong understanding of these systems. Good written and spoken German and English skills, used confidently and appropriately for the target audience.

Corporate culture & internationality
A growing company with a diverse, open working environment and employees from around 40 countries.
Flexible working models & work-life balance Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday.
Individual benefits & pension provision Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs.
Discounts & additional benefits Access to the corporate benefits platform with discounts at hundreds of partner companies.
Further development & team culture Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together.